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Customer service

The AI Customer Service Layer

How to put AI underneath a support desk that ships physical product, without letting it near the decisions that need a human.

What is inside

  • 1The four buckets almost every ticket falls into, and which one to automate first.
  • 2The exact line AI does not cross. Print it and give it to whoever runs your desk.
  • 3The twice-daily digest that replaces watching the inbox all day.

Keep going

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